Kathy Walter-Mack is an experienced public administrator, legal consultant, and project manager who currently serves as chief of staff to the chancellor and associate vice chancellor of human resources at Metropolitan Community College (MCC) in Kansas City, Missouri. Experienced in crisis management, Kathy Walter-Mack played an integral role in MCC's removal from the federal censure and sanction list.
Crisis management involves mitigating damage in the wake of catastrophic events. Although these events can be difficult to predict, companies can develop contingencies to address potential threats ahead of time and reduce uncertainty when treats arise. These contingencies typically attempt to protect stakeholders and anticipate changes to the ways that companies conduct business.
Harvey Schachter, a contributor to the Globe and Mail, has identified 10 basic tenets of crisis management. These tenets include immediately accepting responsibility and demonstrating great concern for affected members of the general public. Mr. Schachter also encourages companies to dramatize their accountability and concern through highly visible pubic actions, such as removing unsafe products from the market or working at the sites of environmental disasters.
